A small batch of Micca OriGen+ was shipped with defective USB cables. If your Micca OriGen+ does not install correctly or is not detected by the computer this may be caused by a defective USB cable.
The defective USB cable will provide power to the OriGen but will not pass data correctly. When this occurs, the power light on the OriGen+ will turn on in red color instead of blue. When this happens, try a different USB cable to see if this resolves the issue.
If the USB cable you received with the OriGen+ is defective, please contact our support team at firstname.lastname@example.org to receive a replacement USB cable.